Act as a SME authority for the core technologies, with emphasis on User experience, security, and management of desktops, laptops, VMs. Focus on security patching and large-scale deployments to all endpoints and manage the compliance threshold.
Partner with the engineering team in the design and implementation of infrastructure solutions for systems and end-user platforms
Be responsible for creating and maintaining documentation (SOPs, standards, how-to, BCP/DR) for services deployed and run by the team
Be responsible for on-going maintenance of Infrastructure services such as new version upgrades, apply patches and policies, implement configurations and solutions engineered by teams
Be responsible to provide technical guidance and knowledge sharing to L3 and L2 teams
Agile project delivery
Manage the Tier 4 escalations from outages, deployments, BAU issues reported from L2, L3
Identify patterns of issues and work with engineering on automating global fixes
Implement and support innovative solutions and processes developed by Desktop Engineering to continuously improve services and technologies
Responsible for maintaining design documents in accordance with standards
Implement projects to improve the user experience, security, and management of desktops, laptops, VM and tablets.
Provide technical leadership and guidance to team members.
Collaborate with other IT teams and stakeholders to identify and resolve complex technical issues.
Job Requirements
Job Requirements:
Windows and MAC OS knowledge
Working knowledge of SCCM/MECM, JAMF for large scale patching and deployments, implementing policies
Working knowledge on vulnerability remediation for OS, Office Suite, Browsers, System files and software.
Added advantage for basic experience in languages: C#, PowerShell or Python for Development, scripting and automation
Working knowledge in any of the vulnerability scanning tools : Nessus, BigFix, Flexera
Strong communication and collaboration skills
Knowledge of ITIL process or other IT service management frameworks
Added advantage on any reporting and monitoring tools, such as ControlUp. Splunk or similar data analysis tools
Bachelor's degree in computer science, Information Systems, or related field
Minimum6-8 years of enterprise-level experience
Continuous two-way communications and engage with Engineering teams to review technology roadmaps, enhancements, and upgrades
Knowledge of vulnerability and patch management process, working knowledge of Nessus or any other vulnerability scanning tool.