Description:
This is a hands-on role that will be pivotal in overseeing both on-premise and cloud-based infrastructures, managing internal systems as well as hosted customer platforms. You will work closely with internal teams, helping design and implement best-practice Azure solutions, support ISO27001 compliance, and protect our IT systems in a security-conscious environment.
This position will suit an experienced IT professional ready to take on strategic technical responsibilities while contributing practically to daily operations.
Key Responsibilities:
- Manage, maintain, and enhance company IT infrastructure (on-premise and Azure cloud).
- Support the design, implementation, and management of Azure-hosted customer platforms.
- Collaborate with Compliance teams to ensure ISO27001 standards and security improvements.
- Provide technical mentorship and management to IT team members.
- Offer proactive solutions to improve systems, security, and monitoring practices.
- Drive system updates, patch management, and virtualization processes.
- Troubleshoot complex technical issues and ensure business continuity.
Essential Skills & Experience:
- >5 years’ experience in a senior IT role
- People management, development, performance
- Skilled in the creation and delivery of customer focused presentations and communications
- Experience working with an IT Managed Service (outsourced) environment
- A high level of general knowledge of business infrastructure management, e.g. OS updates, Patch Management, Virtualisation, Threat management, System Monitoring tools
- Experience working with ITIL service and support processes
- Strong analytical and diagnostic skills for problem resolution and root cause analysis
- A broad understanding of technology and a good level of awareness of technical concepts
- Excellent knowledge of Microsoft Azure products and services including AD/Entra, 365 etc.
- Good reporting and documentation skills