Information Technology Engineer

Description:

Join an innovative and friendly team environment! They’re looking to strengthen the IT team to support our growing business. Our internal IT department provides support to a variety of internal customers, all with their unique support requirements and needs and works with a variety of external partners to maintain and develop our IT infrastructure.

We require a proactive, self-motivated individual with a strong customer service ethic who will be able to compliment our IT team. The ideal candidate will be organised and disciplined enough to work on their own initiative and manage their workload with minimal supervision, acting as the 1st and 2nd line support to the business as required. The candidate will be working closely with our two Technology Leads to resolve daily issues, deliver change projects as part of our IT strategy and closely manager supplier relationships.

The Role:

• Take ownership of, maintain and report on helpdesk support tickets and the effectiveness of IT support to the business.
• Standardisation of IT systems, policies, procedures, set-up and documentation.
• Monitoring and reporting on key security factors and progressing security improvements in line with the IT strategy and best practice.
• Work with suppliers and partners on IT maintenance and change projects, developing working relationships and demanding best practice service.
• Report on and provide feedback on supplier performance to improve service.
• Be the first point of contact for user support and deliver prioritised solutions.
• Identify opportunities to improve efficiency, security and resilience within the IT infrastructure.
• Support the development of IT solutions, including user training on IT technology to improve efficiency.
• Carrying out agreed IT maintenance activities and assisting with Service Desk tickets to help, providing excellent service to colleagues.

The Candidate:

• A motivated self-starter who is task orientated.
• Can demonstrate a strong customer service ethic.
• Is passionate about Technology.
• Can demonstrate good organisational skills.
• Takes ownership of own work and outcomes.
• Has a continuous improvement mentality.
• Values communication and collaboration with colleagues, bringing IT knowledge to the wider business.
• Has good attention to detail.