Description:
We are looking for a ‘hybrid’ Service Designer who can lead our new digital health product innovation process, and welcome applicants who are able to bring a variety of skills in product, research or UX and may have developed service design skills in the process.
Key Responsibilities
As our sole Service Designer (Lead) you will:
- Lead the innovation of a brand new digital health product
- Build and execute a realistic project plan with clear risk identification and mitigation
- Design the core framework for the new product
- Develop, test and iterate prototypes to feed into the design cycle
- Be able to source human resources where and when needed (content, art, code, testing etc.)
- Work closely with our product team throughout
- Translate and join up user and organisational needs into the end-to-end design and delivery of our products and connected services
- Build a community of key stakeholders relevant to the success of the new product
Knowledge, Skill and Experience
Essential:
- Be able to bring together strategic, practical, creative and project management skills
- End to end experience of digital product innovation including design, development and launch - success data will be expected to be shared
- Solid understanding and experience in service design so you know when and where to break the rules
- Experience in the health sector (children’s mental health will be a bonus)
- Frugal innovation skills
- Ability to prototype, test, iterate
- Passion for mobile gaming and an understanding of current industry trends
- Good communication and teamwork abilities, capable of collaborating effectively with cross-functional teams
- A real interest in supporting the mental health of young people
- Proficient in all necessary softwares for wireframing, prototyping, user testing, project management etc.
- Ensure all efforts are closely aligned with business goals