Hotel Duty Manager

Description:

In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication between the Hotel and the Resort, providing hands-on guidance and support where necessary.

Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities. You will work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.

You will take ownership of any negative impacts on the guest experience and work together with Hotel Leadership Team to make the changes necessary to prevent any reoccurrence. You will also demonstrate the ability to resolve difficult situations, resulting in a positive outcome.

Qualifications & Experience
 

• Great communication skills
• Proficient in Microsoft Office
• 2-4 years of management experience, or progressive growth in a customer service orientated role, preferable
• Knowledge and understanding of safety and security procedures