Description:
If you’re passionate about customer service and you want to make a difference everyday, this is the opportunity for you!
Home Customer Service Advisor
Location: NEXT Contact Centre, Radar Road, Leicester, LE3 1UF
Shift: Wednesday to Saturday 8.30am to 6pm *
Rate of pay: £11.99 plus as additional £1 when working at the weekend + quarterly performance bonus
This increases to £12.70 per hour once you have met a certain skill set within the role.
Role Type : Contact centre
Contract: Permanent
Opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies)
An exciting opportunity to join the NEXT Online family, working as a Customer Service Advisor at our Leicester contact centre.
What you’ll be doing:
Our NEXT Home Department deals specifically with orders of homeware stylish furniture collections, home accessories, lighting and much more!
As an integral member of our NEXT Home department, you'll play a crucial role in interacting with customers via phone, email, and web chat. Here, you'll have the autonomy and empowerment to make a real difference. This customer service role differs as there are no sales targets; your performance will solely be assessed based on the exceptional service you provide, allowing you to dedicate yourself entirely to delivering outstanding customer experiences.
If you thrive in a fast-paced environment and excel at delivering exceptional customer service, this job is perfect for you! At NEXT, we're dedicated to providing friendly, helpful service to our online customers. We value active listening and problem-solving skills, seeking individuals passionate about customer service and capable of thinking creatively. If you have a passion for Home products and possess empathy, we want to hear from you!
Additional Information:
Who are we looking for?
You’ll also be required to:
Benefits:
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About The Team
| Organization | Next |
| Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
| Occupational Category | Service Advisor |
| Job Location | Leicester,UK |
| Shift Type | Morning |
| Job Type | Full Time |
| Gender | No Preference |
| Career Level | Intermediate |
| Experience | 2 Years |
| Posted at | 2024-12-27 3:35 pm |
| Expires on | 2025-04-15 |