Description:
As a Highway Maintenance Manager, you will be part of a team who are responsible for managing the performance of the Maintenance and Response (M&R) contract, ensuring successful delivery of maintenance work adhering to time, cost & quality expectations.
What you’ll be leading on
- Proactively track and monitor supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities for your route(s)
- To support the development of high-quality cyclical maintenance work plans and resource plans in line with agreed business goals, standards, budget and service level agreements
- To manage local customer engagement and communication activities, as required, working closely with Service Delivery colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focused manner.
- To manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders.
- To ensure cyclical and reactive maintenance work plans are well integrated in the region’s overall programme, ensuring customer disruption can be minimised.
- To oversee the spend against the allocated budget for the Route(s) and contract(s) in scope, controlling and approving spend against the budget, in line with agreed approvals and escalation processes.
- Undertake timely and appropriate defect repair to assets to prolong the life of the asset following inspection.
To be successful
- Proven experience in a fast paced, 24/7 service delivery environment
- Understanding and management skills of supply chain contracts
- Good financial acumen, including budget management
- Strong planning and project delivery skills
- Excellent stakeholder management and communication skills, including customers
- Background of working in the highways sector with relevant technical, maintenance and design experience