Description:
As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life and delivering exceptional customer service to our online customers.
Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront.
Experiential Retail:
- Lead by example on the shop floor, ensuring the team delivers exceptional customer experience.
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions.
- Build brand loyalty by promoting our customer loyalty programme, hosting events, and engaging with your local community.
- Collaborate with your leadership team to implement customer led strategies to maximise sales opportunities and meet targets.
Inspirational Leadership:
- You will inspire, support and coach your team to truly flourish and grow in their roles.
- A clear and confident communicator, you’re comfortable with delivering feedback on the shop floor, observing & delivering in the moment.
Commercial Success:
- Confident in driving a commercially strong store, you will lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail.
- Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction.
- Have expert product knowledge to make recommendations to customers and offer the best styling advice.
- Work with the marketing team to drive footfall, plan events and create elevated POS materials.
- Work with the NPD and manufacturing team to give feedback and new product ideas based on customer feedback.
Operations Management:
- Recruitment, management of probation reviews and annual appraisals for your team.
- Rota planning, overtime, annual leave, sickness and payroll on an online platform.
- Working closely with the Head of Finance on budget planning and sales targets.
- Stock management on Shopify.
- Attend and present at the monthly leadership team meetings.
Drive Sustainability & Positive Social & Environmental Impact:
- Proactive commitment to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.
DIRECT REPORTS
- Customer Experience Manager (F/T)
- 3 Customer Experience Coordinators (P/T)
- Shop and Studio Jewellery Maker (P/T)