Head Of Retail

Description:

We are seeking an experienced and talented Head of Retail to lead the development and implementation of our new retail strategy and to lead and inspire the retail team. Our retail operation is a crucial part of our income generation strategy, contributing directly to the funding of our crucial services, but also supporting the delivery of the organisation’s strategy.

This is a very exciting time to join the team at Tŷ Hafan, as we have just launched our Big Ambition to support every family whose child’s life will be short.

In order to deliver our Vision of a Wales where no family faces the unimaginable loss of their child alone, we need to raise significantly more money. This role is crucial in helping us to do just that.

You will have the opportunity to lead the retail team to ensure our existing portfolio of 17 shops contributes effectively to the organisation’s strategy and will also take the lead on identifying and implementing opportunities to grow the contribution made by retail. This will include opening new shops and testing and evaluating new income growth opportunities. You’ll also have the opportunity to ensure that our shops play an effective role in inspiring people in Wales to support Tŷ Hafan in a variety of ways, and in ensuring that families are able to access our support when they need it.

The role has two work bases - one from head office in Sully, and the other is Home-Based. There is a a minimum requirement to attend our Head Office once a week, and the post holder will also be required to attend shops when required (being flexible to meet the needs of the Charity). The post-holder will also be required to work flexibly (including Saturdays as and when required), and undertake 1 in 3 weekends on-call cover.

If you have significant experience of working in a retail role, preferably with some experience of charity retail, and would be excited to lead a team to deliver ambitious growth to ensure no family faces their child’s short life alone, we would love to hear from you.