Description:
At Talbot Underwriting, we are reimagining the way we help customers to manage risk. Join us as the Head of Claims Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Talbot
With offices in the U.S., London and Asia Pacific, Talbot is the managing agent of Syndicate 1183 at Lloyd’s. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance.
Through its expert team of underwriters and a balanced, geographically-diverse portfolio of business, Talbot has earned a reputation as an industry-leading insurance and reinsurance specialist.
How You Will Create An Impact
- Management of the oversight and operational performance of the Claims Team including design and adherence to SLA’s/KPI’s, design and monitoring of key controls, managing and remediation of exceptions and working with the Claims Leadership team and the wider organisation to ensure Claims Operational excellence
- Line management of the Claims Operations team including recommendations for re-design of function where appropriate to ensure development of enhanced standards across the wider claims function
- . Deliver Executive Level reporting and analytics to senior committees on which to take action which support both top line and bottom line performance
- Representation at monthly/quarterly committees as appropriate to include acting as project sponsor on key claims business change initiatives, including, but not limited to; Consumer Duty, Operational Resilience, Business Continuity; Faster Claims Payments
- Leading the strategic review and improvement of claims management processes to deliver appropriate customer outcomes, ensuring adherence to Consumer Duty and Lloyd’s Principles for Doing Business
- Acting as the key stakeholder with Lloyd's and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives.
- Overseeing outsourced service providers, including third party experts and delegated authorities ensuring that appropriate controls and documentation are in place
- Manage all first line Claims requirements to include but not limited to SOX, Lloyd’s, FCA / PRA / internal/external regulatory and control environment
What You’ll Need To Succeed
- Proven experience in a Claims Operations leadership role, including experience of team management in a constantly changing and fast paced environment
- Significant experience in the Lloyd’s insurance market including relevant IT systems and processes
- Strong operational skills, including both business process and systems
- Strong change management skill set including experience as either a project sponsor or Claims SME
- Excellent communication skills, with the ability to influence stakeholders across all levels, including senior management
- Strong familiarity with Lloyds Principles for Doing Business
- Familiarity of Lloyds Insurance Company (Europe) requirements