Head Of Account Management

Description:

The Head of Account Management will lead the account management function, as well as hold a portfolio of a number of large strategic NHS accounts. They will build key relationships at senior and board level, working with trusts and Integrated Care Boards and Systems across London and beyond to promote the work and services of NHS LPP in order to demonstrate the value that we can deliver for our NHS members. The post holder will develop and lead on implementing a customer engagement strategy with a vision set by the Executive Customer Director, as well as the wider NHS LPP executive team and Steering Board.

The Head of Account Management is responsible for organising regular meetings with key stakeholders, members and customers, including opportunity assessments, problem solving, negotiations, service performance and delivery.

Responsible for developing a high performing account management team, including delivering growth targets, agreed with Executive Customer Director and being responsible for team and individual development.Accountable for ensuring the account management team develop and implement growth plans, engagement key performance indicators with the Executive Customer Director and then manage performance thereof.