Description:
As a Graduate IT Technician, you will be responsible for the installation, configuration, maintenance, and support of the organization's servers & workstations. Your expertise and proactive approach will contribute to a secure, stable, and high-performing technology environment that supports the needs of our users and the overall business objectives.
Responsibilities:
- Assist and support in the install & configuration of hardware and software systems
- Support on 1st line tickets carry out route cause analysis and troubleshoot issues in a timely manner.
- Assist wider team in the rollout of new features, updates, and software.
- Administrate user accounts, permissions, and system access in accordance with security policies across all business systems. This will include ERP, CRM, BI, Phone System.
- Assist with the new Joiner, Mover & Leaver process with asset management and user setup.
- Work closely with MSP 3rd line teams to carry out IT projects. (This can include Office Moves, New Office Setup & Business Mergers)
- Document system processes, procedures, and controls and carry out internal monthly audits on assets and licences in according to governance
- Manage and test IT disaster recovery plans and playbooks
Requirements:
- Degree/Higher education within IT
- Familiarity with various operating systems and platforms.
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
- Understanding of working within an ISO27001 framework or similar governance