Description:
Office Angels have teamed up with a forward thinking, dynamic client who are in the Sports industry, are looking to recruit a German speaking Sales and Service Executive. This role is a busy role and you will based in the warehouse. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.
The day to day duties in your new job will be….
- Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
- Process a wide variety of calls, identify service problems and initiate appropriate action.
- Dealing with customer calls, problem solving skills and available resources.
- Work with Area Sales Managers to coordinate outbound sales and service phone calls.
- Maximize upsell opportunities on inbound customer service phone calls.
- Utilize CRM system to record, track and manage all customer interactions.
- Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
- Develop and maintain a strong, mutually beneficial working relationship with clients
- Actively participate in team atmosphere to achieve department and company goals.
- Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities.
- Utilize effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc).
- Contribute to team and company success through regular, ongoing training programs as administered by team leads, trainers and Human Resources.
- Maximize time and effectiveness on the telephone with customers.
- Proven track record of success working in a similar role where both customer service and sales is key
- Successful experience in "team" service setting is mandatory
- Ability to demonstrate a superior customer service focus and telephone etiquette
- Ability to work cooperatively and establish positive cross-functional relationships within the organization
- Excellent communication, interpersonal, influencing and listening skills
- Computer system literacy should include MS Word, Excel, Outlook, Internet, and OMS.
- Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail