Front Office Supervisor

Description:

Maryculter House is one of the most famous and historic hotels in Aberdeen. Nestled on the banks of the River Dee, many of our 40 bedrooms boats stunning views coupled with contemporary Scottish interiors.

Your role as Front Office Supervisor is to support and report to the Front Office & Events Manager.

Hours of work 32-40 hours per week. Weekend availability is essential for this role.

Main Responsibilities

• Focus on maintaining a high standard of service and growth of the business
• Overseeing reservations (both hotel and restaurant) to ensure high standard of guest experience from beginning to end
• Overseeing and compiling internal reports and business summaries, meeting weekly deadlines
• Representing the department in departmental meetings if required
• Involvement with the production of new rates, offers and packages
• Providing comprehensive training to new recruits and supporting the team
• Assist Front Office & Events Manager with rotas, recruitment, and any potential queries/issues pertaining to Front Office staff
• Handling guest complaints effectively and efficiently, ensuring a positive resolution
• Ability and availability to work based on business requirements (flexibility for weekends, bank holidays etc)
• Role mainly focused on the desk, shift work (0700-1500, 1000-1800, 1445-2300)
• Experience with Guestline is preferred but not essential