Description:
What you need to know about the role: The Fraud Consultant - eCommerce is part of a team of Fraud Solution Specialists within the Global Risk Management Services organization at PayPal. The team provides sales and enablement support for all products including Venmo, PayPal and Braintree. The role supports the Risk as a Service Organization (RAAS) that develops, delivers and maintains Fraud prevention and dispute management solutions for PayPal. The position requires direct interaction with merchants and internal PayPal Sales, technical support and enablement teams. You will support the sales cycle for risk products and when engaged, you will be responsible for the implementation, configuration and training for the merchant. Meet our team: PayPal processes transactions (including credit cards) for 35 million merchants. The Risk as a Service Organization provides fraud prevention and management solutions for thousands of these customers. It is not only a critical component in preventing fraud, but also increasing the number of good transactions that are approved. It is a team of Fraud Consultants, Customer Support, Data Scientists, Product Managers, Software Engineers and the associated Go to Market and strategic leadership team. You will work closely with other Fraud Consultants on this team who are located in Singapore, the US, and Europe. We partner closely with Process Engineers and engagement managers to ensure the implementation is seamless and complete.
Your way to impact
- You will be responsible for working with merchants to successfully enable them with fraud solutions to reduce the number of fraudulent transactions and/or enable successful dispute management
- The role directly impacts the revenue for both PayPal and the merchant by improving approval rates and reducing fraud. The fraud product provides a high margin of revenue to PayPal as well by being a subscription service available to any of our 35 Million merchants.
- You will partner closely with our product team, the sales organization, pricing and RFP teams, and customer success as part of the handoff post-go live.
- The role also has specific assignments to create content that is customer-facing or for internal-only use. You will also provide training to sales teams and create whitepapers on fraud-related topics.
- You will become one of a small team of experts in the field of e-commerce fraud to support the entire organization globally.
- Additionally, you will gather suggestions from merchants and your team to define future enhancements of our solutions.
Your day-to-day
In your day-to-day role, you will:
- Be assigned new opportunities to partner with the sales team and engage with the prospective merchant.
- Take the lead in the onboarding process and define, configure, enable, and implement the selected fraud solution through training and communications.
- Work with the sales teams to provide guidance and support on fraud-related questions
- Collaborate with your team on how to improve implementation and enablement processes
- Provide expertise to existing merchants through requests via the support desk
- Maintain relationships with the different sales contacts ranging from Account Execs, to Inside Sales team members.
- Interact with Braintree or PayPal Solution Engineers to ensure the combined implementation is successful.
What Do You Need To Bring
- Experience in eCommerce-based fraud management or similar payments-related fraud.
- Understanding of the payment processing model and how merchants interact with the card issuers through a processor such as PayPal.
- Strong communication skills to work directly with merchant executives and technical teams.
- Self-motivation and strong time management skills.
- Willingness to reach beyond your comfort level and write blogs and technical papers, train sales teams within PayPal, and have challenging and direct conversations with merchants on how to improve their fraud policies.
- Highly flexible, and able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
- Ability to be a user of operational systems such as Salesforce, Jira, Slack, and Microsoft products to manage day-to-day activities