Field Service Engineer

 

Description:

Day to day, you’ll be working as part of a dedicated field service team reporting to Service Team Manager. You’ll have accountability of the Costa Express equipment in your region, carrying out a range of installation, repair and preventative maintenance work. Some of the key responsibilities include:

  • Diagnose faults, repair or replace equipment to Brand guidelines
  • Follow all documented processes to optimise machine reliability
  • Effective communication of issues, problems or solutions through escalation points
  • Adherence to Warranty and Returns procedures
  • Demonstrate first class customer service, driving warmth and loyalty in our partnerships

 

A bit about you…

A passion for problem solving and hands-on approach is just the start of what we’re looking for. So, what else makes a great Engineer at Costa?

  • Experienced in an environment with technical equipment and working in electrical and/or mechanical engineering role previously
  • Experience with testing and repairing service equipment, and ability to handle and work with a variety of tools
  • Determination to keep our equipment operating as effectively and efficiently as possible
  • Ability to prioritise your workload in an organised and agile manner
  • A natural problem solver, energised by curiosity, learning and continuous improvement
  • A real passion for customer satisfaction, and not settling for less than the best

 

Organization Costa Coffee
Industry Engineering Jobs
Occupational Category Field Service Engineer
Job Location Dundee,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-04-22 7:01 am
Expires on 2024-12-14