Description:
The Field Service Engineer UK is responsible for the installation and servicing of all Elekta products within UK.
This is a home-based role with a requirement to travel throughout the UK as required and as directed by the Regional Service Manager. Engineers are informed by the office in UK or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in UK.
The Field Service Engineer UK responsibilities include (but are not limited to):
- Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
- Ability to fault-find and repair at board level & below.
- Ability to manage own workload.
- Be highly motivated, dynamic, have good leadership skills & be a good problem solver.
- Have a strong customer focus and have excellent customer service skills to ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
- An excellent communicator at all levels. Written and verbal output shall be concise and accurate.
- Engender and support Elekta values
- Represent Elekta in a professional and positive manner
- Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
- Follow at all times Elekta’s quality and safety policies.
- Be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
- Provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
- Carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
- Install without supervision all systems within the product portfolio to the required specification and within the project timescales.
- Assist in the promotion and sale of upgrades and options.
- Identify and implement improvements that enhance the customer’s satisfaction with Elekta.
- Demonstrates innovation with regard to installation processes and the Service Business.
- Maintain an up to-date knowledge of all Elekta products in the service portfolio.
- Provide training to other staff when necessary