Field Engineer

Description:

Role Overview: I am seeking a dynamic Field Engineer to join my client's team based in Lancing. The role involves providing onsite support, installations, and helpdesk backup, ensuring the clients receive exceptional service. Regular travel within a 2-hour radius of Lancing is required, both by road and rail.

Responsibilities:

• Provide onsite support and installations for desktops, laptops, and IT equipment.

• Backup the helpdesk when not onsite, assisting customers over the phone.

• Demonstrate excellent interpersonal and telephone communication skills.

• Support Microsoft Office suite and 365 products.

• Basic support and administrative experience with Windows Server and Microsoft Exchange.

• Configure firewall/router settings and troubleshoot network issues.

• Maintain detailed job records and accurately document support tickets.

• Work collaboratively as part of the helpdesk team, assisting with ticket management.

• Prioritize tasks and work well under pressure.

• Maintain a 'can do' attitude while prioritizing wellbeing and professionalism.

Requirements:

• Proven experience in 1st and 2nd line technical support.

• Experience in onsite hardware and software installations.

• Excellent written and verbal English.

• Good time management and enthusiasm.

• Attention to detail and self-motivation.

• Full UK driving license.

• Ideally, at least one Microsoft certification module.