Provide support for remote sites in and around the region.
After hours on-call support for requested sites.
Install, configure, and maintain complex hardware and software systems in the field .
Develop and implement system maintenance procedures to ensure maximum uptime.
Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
Create and maintain documentation of hardware and software systems and procedures.
Provide exceptional customer service to clients, ensuring their needs and concerns are addressed in a timely and professional manner.
Act as a liaison between clients and vendors to ensure effective communication and resolution of issues.
Perform other duties as assigned by management.
Provide support to other HPIT support teams as needed.
Participate in operational meetings as required
LAN and Voice MACD knowledge/skills
Maintain and update existing network infrastructure. This includes:
Add connectivity between labs, offices and network equipment via copper and fibre
Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels.
Hardware Depot/ Hardware Recovery Centre support
Loaner equipment management.
Parts Ordering and inventory management.
Shipping and Receiving management.
Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.
Hardware Depot/ Hardware Recovery Centre support
Loaner equipment management.
Parts Ordering and inventory management.
Shipping and Receiving management.
Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP interal systems.
New PC setup, install, re-image and End-user data transfer.
Incident management & resolution.
Requirements
Ability to manage schedule on multiple projects
Vehicle and License.
English
At least 2-4 years of experience in a technical support or IT field engineering role.