Description:
Provide world class service and support for clients on site. Troubleshooting and diagnosing IT issues, providing onsite support and assisting in the monitoring and maintenance of their computer systems and networks.
Key Responsibilities [what it entails]
- Complete maintenance of customers IT infrastructure, on-site. This includes proactive and reactive visits.
- Be the point of contact for technical issues on customer’s site.
- Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
- Assist projects team with deployments.
- Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
- Audit and update client infrastructure and documentation.
- Mentor and train colleagues.
What Good Looks Like For This Role
- Friendly and confident. Comfortable interacting with users at all levels of seniority, both internal and external.
- Strong communication skills, both written and verbal.
- Excellent troubleshooting and technical skills.
- Attention to detail is crucial in accurately documenting and resolving issues.
- Display proactive, determined, and persistent attitudes towards problem-solving.
- Capable of working both independently and as part of a team.
- Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.
Requirements for the role [experience]
- Previous experience in a field services role is required.
- A full clean UK driving license is required.
- Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
- Experience and proficiency in Microsoft 365 Admin portals.
- Excellent understanding of Microsoft Desktop OS/Server OS and troubleshooting.
- Experience of working with business networks and troubleshooting them.
- Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
- Antivirus management – Deploy, configure and troubleshoot.
- Experience with backups/disaster recovery – Desirable.
- Experience in Microsoft Azure – Desirable.
- Mail filtering systems – Desirable.
- Virtualisation (Hyper-V / VMware) – Desirable. ? Scripting/Automation - Desirable.