Description:
The Facilities manager will be responsible for supporting the UK and Global Facilities organization (including Safety and Security) by leading the operational facilities for our Bradford Office. As Facilities Manager, you'll be responsible for all facilities operational services and processes along with delivering an excellent workplace experience to our users.
Key Accountabilities
- Creating an optimal employee experience related to services provided by Liberty Global facilities.
- Create offices where people feel free, safe and welcomed.
- Drive innovative ideas in the workplace environment to ensure a high level employee experience.
- Develop a deep understanding of the voice of our employees and culture to identify key opportunities to improve quality of experience and promote a culture of engagement, collaboration and support within the Facilities responsibilities.
- Leads on supporting the future workplace strategy for our space based on current business needs and future workplace trends by driving excellent stakeholder management
- Work closely with internal communications, HR and DE&I teams to ensure consistency and inclusivity across activities and best practice in our office space
- Contributes to the development of operational/capital budgets and supervise spend and financial forecasting in conjunction with relevant stakeholders. Focuses on using the best business practice to improve efficiencies and operating costs
- Management and delivery of complete range of hard and soft services on behalf of Liberty Global, through directly employed FM workforce as well as management of outsourced service providers.
- Representing the Bradford office and support the global team regarding a wide range of risk management and Security & Safety initiatives. For example Business continuity planning, evacuation plans, organisation of first aid teams etc.
- Space planning. Analysis & supervise the occupation levels onsite and manage relocation changes as and when required. Liaise with teams and HR in respect to all planning and review
- Liaise with external vendors to ensure outstanding, consistent integrated facilities management services
- Manage the periodic reviews & monitoring of performance in line with agreed KPI’s and SLA’s of the service provider teams
- Performs other duties as assigned
Context/Environment
- Located at Bradford, UK – infrequent travel is expected.
- Exchange & cooperation with other partner Facilities locations within the Liberty Global footprint Collaboration with relevant local governmental or organisational parties & agencies
- Supporting UK Facilities Sr Manager on request.
Knowledge & Experience
- Proven experience in a facilities management role in a dynamic environment, organisation with focus on hospitality and stakeholders experience
- Experience in creating a totally inclusive workplace environment
- Excellent stakeholder management skills.
- Proven experience in developing, implementing and managing measurable KPI’s and SLA’s related to vendor agreements and the translation of those to the end user
- Proven knowledge on compliance related to industry codes for building, Health & Safety, security, and other relevant topics. Manage the site accordingly
- Strong facilitation, team building, relationship and problem solving skills
- Well-developed interpersonal skills and ability to collaborate effectively with all levels of employees, including senior management and dealing with external vendors
- Creative thinker with the ability to work independently in a fast-paced environment
- Excellent communication skills both written and verbal. Native English speaker, any other languages advantageous
- Strong experience in developing, motivating and leading people
- Ability to work with varied workload
- Excellent understanding of budget formats and reports
- Team player but also ability to function independently and proactively