Description:
As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project managing real-time data implementation and account management. You will have the opportunity to be the vital link that our clients depend on. You will also interact with clients in a range of sectors, including the finance and legal industries. You will be working directly with Exchanges across all regions to secure Exchange Agreements and approvals. You will be responsible for mitigating risk through adhering to all internal and external workflows and processes and the management of our client database.
We'll trust you to:
- Be responsible for onboarding clients onto various Exchange products and driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals.
- Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (i.e., calls, chats, etc.)
- Work with the Accounting Department to resolve Exchange invoicing issues
- Coordinate projects - track project achievements and report back to all stakeholders (projects may vary from internal system enhancement testing to new Exchange Product implementation/policy change)
- Provide dedicated support and relationship management for major firms/internal sales teams
- Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant
- Identify opportunities to improve department processes, policies and customer experiences
- Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards
- Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation
- Plan and organize resources to ensure prompt execution of projects. This includes setting strategy and planning, achievement tracking, ensuring all deadlines are met, and providing project status updates to stakeholders
- Identify all areas of risk associated to product implementation
- Develop a strong understanding of Bloomberg's and Exchanges' products
- Liaise with Engineering Teams to articulate system enhancements, test new functionalities, improve workflow inefficiencies, and rectify glitches.
- Mitigate risk for Bloomberg and our Customers by providing stewardship on Exchanges related processes and implementing policy guidelines
You'll need to have:
- Business proficiency in any European language - written and spoken
- Minimum 4 years of experience in customer service roles (interacting with both internal and external clients - customer support or account management roles), preferably in the Finance, Professional Services industry
- Experience in data management, processing, maintenance etc.
- Strong interest in learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)
- Knowledge of or an interest in financial markets
- Shown ability to adapt quickly to workflow/process changes, learn quickly and be technically savvy
- Ability to multi-task and meet tight deadlines with attention to detail and quality
- A results oriented approach: have the drive and energy to achieve excellent results
- Ability to display confidence, emotional intelligence, and decisiveness throughout your daily responsibilities
- Be self-motivated with the ability to work independently as well as part of a team
- Attention to detail with strong analytical skill