Educator

 

Description:


The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities Of The Job

Guest (i.e., Customer) Experience
 

  • Interact with guests to ensure a great guest experience in a manner that values guests’ time.
  • Assess guests’ needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
     

Working With Others
 

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
     

Operations
 

  • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
     

Key Skills & Core Values You Bring
 

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
  • Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Organization lululemon
Industry Education / Training Jobs
Occupational Category Educator
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-04-03 3:02 am
Expires on 2024-12-22