Ecommerce Customer Care Advisor

 

Description:

Mode Search is partnering with a fashion luxury brand as they build a new e-commerce customer care hub in the UK.

 

This is the perfect opportunity for strong customer advisors, within the hospitality or luxury industry looking to step into a head-office-based role and be part of the new digital chapter of the brand.

 

Impeccable etiquette, passion for service excellence and perfect spoken and written English are a must to be successful in this role.

 

The Role:

  • Be a brand ambassador, building brand loyalty through personalized advice and a positive outlook on various queries
  • Efficient, accurate, and timely response to customer requirements
  • Thrive to meet high expectations and reflect the quality of the service provided across the brand
  • Excellent command of Office suite
  • High compliance with customers' data entry / CRM system
  • Ability to learn and use IT platforms for sales look-up and other after-sales systems
  • Close cooperation with all departments (retail, operations, finance, and digital)

 

Requirements:

  • Experience in luxury customer care with a passion for high level of service
  • Excellent communication and interpersonal skills
  • Experience with customer communications and e-commerce-related technology
  • Good computer skills required (MS Office)
  • Flexibility and resilience, ability to work in a team
  • Initiative, good organizational skills, and time management

Organization MODE SEARCH Ltd
Industry Ecommerce Jobs
Occupational Category Ecommerce Customer Care Advisor
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-03-02 6:35 pm
Expires on 2025-01-22