Description:
As an L2 Desktop Support Engineer, The role is to provide technical support on the desktop engineering area as per Business request. You will have a demonstrable background in a safety critical/high security/high quality industrial environment. SC clearance is mandatory.
Key responsibilities:
- Oversee and update assigned support service requests.
- Handle daily technical support activities on desktop support, data network and server management
- Grow clients and communicate to Account Manager by determining new opportunities.
- Providing the break fix support for Desktop, laptops and other components
- Setup desktop computers and peripherals and test network connections
- Install and test desktop software applications and internet browsers.
- Test computers to ensure proper functioning of computer systems.
- Support the mobile devices for registering in BES or Intune environment.
- Train end users on usage of computer hardware and software.
- Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
- Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
- Adhere to policies as per corporate manuals and directives.
- Extend computer support for systems software and hardware.
- Setup computers and install software for various applications and programs.
- Interact with staff on desktop problems and their resolution.
- Network and connect computers within organization to better communication.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
- Maintain the devices inside the datacentres and resolve associated problems
Your Profile
Key skills/knowledge/experience/must to have:
- Prior experience in Desktop support and executive support .
- Excellent knowledge on computer hardware .
- Good knowledge on Desktop Operating systems .
- Basic knowledge on network management
- Basic Knowledge on Active Directory.
- Sound Knowledge on Software deployment through various tools
- Sound knowledge on Application packaging, deployment and troubleshooting. .
- Possess strong troubleshooting, reasoning and problem-solving skills .
- Possess strong experience in handling issues in Windows OS
- Constantly seeks to improve technical knowledge and research new product capabilities
- Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis
- Possess excellent communication and interpersonal skills.
- Participate when needed, the project meetings with the customer
- Experience in troubleshooting and fixing audio video equipment
- SC Clearance Mandatory