Description:
The primary purpose of this role is to leverage data and technology to enhance decision-making, design performance, and customer experience.
As the Design Assurance Specialist, you will be the pivotal link between the Design Team and the IT & Digital Department, driving digital transformation initiatives and fostering a culture of continuous improvement.
You will play a crucial role in defining the future state of design delivery, employing innovative technologies to transform how we approach and manage design projects. This role demands a strong communicator with a passion for identifying and implementing innovative solutions that will augment the design delivery function.
Your expertise will be instrumental in promoting a Right-First-Time mentality across the department, while maintaining a holistic view and ensuring consistency across all projects. This will be achieved through exemplifying values of Delivering Excellence, Providing Sharper Solutions, building stronger Connections and Inspiring transformation.
Responsibilities
- Lead and contribute to digital transformation initiatives related to design, focusing on integrating Power Apps, AI tools, and other innovative technologies.
- Identify, implement, and manage systems and solutions that drive efficiency and automation within the design process.
- Serve as the bridge between the design team and IT, ensuring alignment and successful implementation of digital tools.
- Utilise existing data and explore new data opportunities to inform key decisions.
- Collaborate closely with the BI department to design and develop Power BI reports, using insights from design audits, quality assessments, and other data sources.
- Communicate findings effectively to stakeholders, presenting data-driven insights to support decision-making.
- Continuously seek opportunities to improve design processes and project-specific outcomes.
- Assess design concessions, review design quality, and contribute to the creation of new design guidelines and project plans.
- Stay up-to-date with the latest technology trends, particularly in telecoms and digital tools, to drive innovation
- Build strong partnerships with internal departments to deliver cohesive, efficient solutions.
- Facilitate open communication channels, ensuring that strategies are aligned and understood across teams.
- Present ideas and developments clearly to various stakeholders, driving buy-in and support for new initiatives.
- Cultivate relationships with customers, understanding their requirements and proposing data-driven solutions to enhance their experience.
- Maximise Right-First-Time (RFT) design outcomes through proactive data analysis and trend identification.
- Continuously seek opportunities to improve customer satisfaction through innovative design solutions.
- Use data to identify trends and bottlenecks, executing interventions to maintain target tolerances and maximise throughput.
- Foster collaboration between Company and design partners to improve design quality and understanding of guidelines.
- Build strong relationships through effective communication, both digitally and in person.
- To support and contribute actively to regulatory compliance, health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers.
What We Are Looking For
- Strong knowledge and understanding of the telecoms industry, telecoms infrastructure site design
- HND or higher graduate with a qualification in any one of the following: M&E Engineering, Electronic, Mechatronics, Telecommunications, CAD, Product development or similar
- Strong communication skills, both verbal and written, with the ability to engage effectively with internal stakeholders, design partners, and customers.
- Proficiency in using collaboration tools such as MS Teams
- Ability to interpret and utilise data from various sources to inform decision-making and improve design and operational efficiencies.
- Demonstrated ability to analyse data and derive actionable insights, particularly in the context of design and engineering disciplines. Experience of digital transformation projects.