Description:
This role will work closely with our Qualifications and Member Engagement Officers, various working groups and our volunteer trainers to support them to deliver high quality training, that meets our members needs.
Skills
Communication
- Ability to communicate with a variety of volunteer/members, frequently at senior levels.
- Must be able to work to a high standard of accuracy and have excellent level of spoken and written English
Organisation
- Able to manage a calendar of T&D events (with multiple trainers and across a variety of venues) throughout the year
- Excellent attention to detail and ability to maintain accurate records
- Ability to prioritise own tasks
- Proactively spot opportunities to create process efficiencies
Customer service
- Ability to deliver excellent customer service and by gathering feedback be able to continuously improve the level of service.
Innovation
- Skilled in normal Office IT packages, such as MSOffice, MSTeams, Zoom, Sharepoint, Survey Monkey etc
- Ability to gather data and present to assist in decision making.
- Is able to introduce innovations to improve the service delivered.
Relationship management
- Ability to develop lasting relationships with our trainers and volunteers.
- Ability to anticipate requests for support or information
Problem Solving
- Ability to identify solutions and solve problems
- Understands risk and is able to formulate mitigation strategies.