Description:
The post-holder will work collaboratively with service team members including development, analytics and user research as well as working closely with internal and external stakeholders and will create, or change, transactions, products and content to meet user needs and organisation outcomes.
As a Service Designer you will:
- Support the design and implementation of services, strategies and policies to advocate for user needs whilst ensuring business requirements are being met.
- Advocate for inclusive, collaborative and user centred service design practices.
- Advise on the tools and methods for service design.
- Work within cross-functional teams and collaborate with stakeholders, and partners to identify user needs and design solutions that meet those needs.
- Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service.
- Prototype and validate proposed designs using a variety of prototyping tools (including strong prototyping in code including HTML, CSS & JavaScript)
- Have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent.
- Identity and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met).
- Help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised.
- Map the experience of users and highlight areas where it can be improved.
- Explore ways of simplifying complex end-to-end processes for digital and non-digital journeys
- Promote the value of service design across the organisation.
Person specification
Essential experience required:
- Service design, with proven ability to develop evidence and context based design
- Building positive relationships, engaging with, and influencing, stakeholders to deliver outcomes
- Introducing positive change into working practices, teams or organisations
- Strong understanding of the GOV.UK design system and prototyping kit with the ability to prototype in code (HTML, CSS, JavaScript)
- Experience of working to the government service standard and/or GOV.UK standards and working practices
- Excellent planning and organisational skills and the ability to prioritise to meet deadlines and cope with fluctuations in workload
- Designing accessible, usable services that are based on meeting user needs, across multiple products and channels
- Helping teams understand the wider context of a design project or product
- Working in an agile, multi-disciplinary and collaborative environment