Description:
CIX is looking for a meticulous and collaborative Data Operations Analyst based in our London office. This position plays a pivotal role in data production support related to carbon market activities. You are expected to help fulfil a variety of business-critical tasks across data, tech, operations and client support. The ideal candidate will play a central role in the daily functioning of our operations and will act as a liaison with our clients.
This role reports to the Head of Operations in Singapore with a dotted reporting line to the Pricing and Index Director in London.
Responsibilities
- Harmonize and consolidate data related to carbon markets.
- Prepare market reports using InDesign
- Upload data files to the warehouse, conduct operational checks, and prepare data files for daily dispatch to clients and partners.
- Serve as the primary contact for basic client queries related to Intelligence services, including but not limited to onboarding support, API-related issues, and client portal inquiries.
- Manage and maintain client information in Salesforce
- Extract and compile product usage analytics from delivery systems
- Provide basic troubleshooting of the production process following the internal guidebook.
- Be an essential information conduit between operations, tech, commercial, finance and pricing teams.
- Collaborate with tech, commercial, and pricing teams in both Singapore and London offices to resolve ad-hoc tasks.
Requirements
- 2+ years’ experience in business operations, middle- or back-office or similar roles
- A Bachelor's degree or equivalent professional qualification
- Proven experience in managing and analysing large datasets
- Proficiency with outbound data delivery systems such as Pardot, API
- Experience in managing client data using Salesforce
- Detail-oriented and meticulous.
- Enjoys interaction with colleagues and clients.
- Highly resourceful with strong problem-solving skills and can-do mindset
- Experience or knowledge of commodity or financial markets is a plus.