D365 Crm Functional Consultant

Description:

The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

Candidate will be working on Dynamics 365 CRM solution implementations for Cognizant’s public clients. Candidate will be working in a capacity of Functional Consultant within project team.

Key Responsibilities – list what the person will be doing on a day to day basis:

Essential Skills

• Writing User Stories
• UI-level system configuration (forms, workflows, etc where no programming is required) in D365 CRM
• Training plan preparation
• Preparing Training materials/Runbooks
• Very good understanding of Dynamics 365 CRM functionalities
• Creating Functional Design Documents
• Testing and presenting the functionalities to wider audience
• Experience of Dynamics 365 CE/Marketing/Sales capabilities and extensibilities
• Experience in doing fitment analysis of customer requirements
• Capability to estimate Dynamics CRM project requirements
• Knowledge in multiple components of responding to RFPs/RFIs
• In-depth knowledge of the Microsoft Dynamics CRM platform
• Stakeholder management

Nice to Have Skills

• D365 Customizations and Data model
• Knowledge in Upgrade project implementation approaches
• Understanding of DevOps project implementation processes
• Specific domain process understanding will be an added skill
• Microsoft Azure knowledge will be an added skill