Customer Support Technician

Description:

• You will be responsible for handling day-to-day queries from customers of varying complexity
• We offer technical support primarily via our online messaging portal. However we do occasionally offer technical support via telephone or video call, so confidence handling customer queries on the phone is essential.
• Taking ownership of issues throughout the customer journey, escalating to the development team and keeping the customer informed until resolved.
• Every one in two weekends, you will be required to cover one day over the weekend. This can either be the Saturday or Sunday, working around your availability. You will receive a day off in lieu the following week.

Essential:

• A minimum of 2 years experience in a technical support role.
• Technical background/mindset with an eye for detail.
• Proactive mindset to assist customers in a timely manner
• Ability to work independently.
• Excellent written and spoken communication.
• Good organisation and time management.