Description:
What if a name could do more than just badge a company? What if it could inspire people? Reassure them? Reconnect them with what matters? Our Founder Rivka might have started the company, but Nature’s always been in charge. She put her Faith in Nature so that people can put their faith in the personal care, dog and household products she created. It’s why we’re passionate about keeping our price affordable and using only the best quality naturally derived ingredients. Because only when we’re all connected to Nature, will we all commit to protecting it.
ABOUT THE JOB
This is a full time permanent on-site role for a Customer Support Executive based in Radcliffe. The main purpose of the position is to process sales orders and overall end-to-end customer support. the key responsibilities are:
- Manage Amazon UK and other E-commerce accounts. Including processing of orders, arranging shipping documents/labelling, shipping to relevant DC’s and manage returns and claims.
- Respond quickly to all customer requests and queries by telephone/letter/email)
- Ensure all orders are processed and shipped in a timely manner
- Quickly flag to Customer Development Manager and line manager if any issues/obstacles are preventing E-Commerce sales to be delivered
- Ensure that sales are invoiced quickly and efficiently, and that the appropriate payment and credit terms are in place with all customers
- Arrange samples as and when requested
- Act as lead point of day to day E-commerce contact for all internal functions:
- Process customer complaints/discrepancies as necessary
- Arrange any credit notes needed for customers
ABOUT YOU
We are looking for someone with:
- Proficiency in Amazon Vendor and Seller Central.
- In-depth knowledge of Amazon's platform, algorithms, and best practices.
- Amazon FBA experience is preferred
- SAP business by design experience is preferred
- An understanding of the ordering cycle, ideally in a warehousing/ fulfilment setting
- Skillset within Microsoft Excel / Google Sheets (basic formulas/ v lookups). An ability to understand and interpret datasets in Excel
- Excellent communication skills with the ability to collaborate and communicate effectively within a team
- Ability to adapt to a fast-paced, ever-changing e-commerce landscape.
- Proficiency in technical support and problem-solving
- Excellent written and verbal communication skills
- Excellent Time management skills. Ability to work independently and as part of a team
- Prior experience in customer support or customer service in a similar industry is preferred