Customer Success Trainer

 

Description:

We’re seeking a technical trainer to lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.

Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.

You will work with a customer success manager and the trainers in your team to build and iterate our training packages for internal or external use.

Responsibilities Of a Customer Success Trainer
 

  • Manage the onboarding process for new accounts by both telephone and site visits throughout the UK. To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the BriefYourMarket.com system.
  • To demonstrate ROI from the outset.
  • To ensure new accounts are implemented and trained to a high standard to gain the most from BriefYourMarket.com.
  • Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
  • Upselling of other BriefYourMarket.com products to increase revenue.
  • Make regular contact with clients via telephone calls, online meetings, and on-site visits.
  • Assist in customers’ marketing communications where needed.
  • Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
  • Building strong customer relationships with users and stakeholders.
  • Always present the company and yourself in a professional manner to customers. Highlight and arrange testimonials and case studies from new customers.
     

About you
 

  • Project/Account management / client services / training experience.
  • Experience of the property industry
  • Strong interpersonal and communication skills.
  • Excellent presentation skills.
  • Ability to travel UK wide with possible overnight stays.
  • A full UK driving licence.
  • Good Microsoft Office and ideally CRM knowledge.
  • A can-do attitude and will be highly self-motivated.
  • The ability to see tasks through to completion.
  • Good customer relationship building skills.
  • Great organisational and multi-tasking skills.
  • The ability to identify upselling opportunities of new features.
  • Marketing experience would be desired.

Organization Rayner Personnel
Industry Education / Training Jobs
Occupational Category Customer Success Trainer
Job Location Derby,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-02-09 6:29 pm
Expires on 2024-12-24