Description:
We’re seeking a technical trainer to lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.
Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.
You will work with a customer success manager and the trainers in your team to build and iterate our training packages for internal or external use.
Responsibilities Of a Customer Success Trainer
- Manage the onboarding process for new accounts by both telephone and site visits throughout the UK. To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the BriefYourMarket.com system.
- To demonstrate ROI from the outset.
- To ensure new accounts are implemented and trained to a high standard to gain the most from BriefYourMarket.com.
- Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
- Upselling of other BriefYourMarket.com products to increase revenue.
- Make regular contact with clients via telephone calls, online meetings, and on-site visits.
- Assist in customers’ marketing communications where needed.
- Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
- Building strong customer relationships with users and stakeholders.
- Always present the company and yourself in a professional manner to customers. Highlight and arrange testimonials and case studies from new customers.
About you
- Project/Account management / client services / training experience.
- Experience of the property industry
- Strong interpersonal and communication skills.
- Excellent presentation skills.
- Ability to travel UK wide with possible overnight stays.
- A full UK driving licence.
- Good Microsoft Office and ideally CRM knowledge.
- A can-do attitude and will be highly self-motivated.
- The ability to see tasks through to completion.
- Good customer relationship building skills.
- Great organisational and multi-tasking skills.
- The ability to identify upselling opportunities of new features.
- Marketing experience would be desired.