Description:
We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
What You’ll Do
- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
- Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
- Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
- Identify and mitigate churn risk proactively
What will you need to have?
- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
- Experience with Enterprise customers, and/or dynamic and technological accounts
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills
- Proven multitasking and prioritization skills
- Fluent French speaker
- A Bachelor degree from a University is a must