Customer Solutions Engineer

Description:

The Customer Solutions Engineer will report to the Head of Solution and Design Engineering Customs Europe and be part of a distributed team dedicated to planning, designing, and implementing digital solutions.

Key Responsibilities

In the role of Customer Solutions Engineer you will have the opportunity to work with the following areas, depending on the focus of your role:
 

• Driving Continuous Improvement for our existing customers:
   

Responsible for planning, communicating, delivering change requests and necessary improvements to the existing solutions for our customers.
 

• Systems Design and Configuration:
   

You will design and configure the digital systems to enable service delivery to the customers, ensure that tests are completed and that the solution is quality assured.
 

• Business Process Analysis and Design:
   

You will analyze the business processes, define tools to use and design the most suitable solution together with experts within the team.
 

• Technical Project Management:
   

Responsible for planning, communicating, delivering value to the customer in smaller to medium projects, managing scope, drive tests, produce documentation and balancing time, budget and quality

We’re looking for

To us, your personality is of great importance, and we value qualities such as curiosity, flexibility and ability to collaborate.

To be successful in the role of Customer Solutions Engineer, we also believe you bring some of the following experiences and competencies:
 

• Academic education within IT or relevant field.
• Experience in customs, logistics and trade industry
• 2-5 years of relevant experience in a customer focused role.
• 3 years of relevant experience as Technical Project Manager within IT.
• Experience from working with configuration of technical solutions integrated within a complex environment.
• Experience from working with Implementation projects.
• Experience from analyzing and aligning services with business processes.
• Excellent communicator.
• Knowledge withing the area of Change Management
• It is a merit if you have experiences from business intelligence, IT infrastructure, IT security or user experience and design (UX)
• Professional working proficiency in English, written and oral.