Description:
To provide customer services and administrative support at the South West Command Development Centre (SWCDC), part of the Learning & Development Unit, to ensure it operates efficiently and effectively in meeting customer requirements.
Some of the things you’ll be doing
- Provide a range of administrative and customer services support to facilitate the efficient running of the Centre, this may include:
- receiving/recording booking requests for the Centre
- setting-up rooms and providing necessary equipment, materials and consumables ready for assessment, development, simulation and planning exercises, geared to the needs of particular customers
- maintaining catering stock, liaising with Caterers, raising orders and ensuring stock rotation
- checking and referring faults to IT and visual aid equipment to the Technical Support Officer (SWCDC)
- producing and distributing agendas/programmes for meetings, seminars, conferences etc, liaising where appropriate with attendees to arrange/confirm dates, venues and hospitality requirements
- collating information and providing basic statistical information and reports as required
- maintaining manual and computerised filing and record systems, and assisting with the development of new or improved systems to increase efficiency and effectiveness
- liaising with other department’s staff as required to share or check information, having regard to Data Protection legal requirements
- helping to maintain the security of the Centre, its equipment and resources.
- Provide a reception and telephone service for the SWCDC, receiving visitors/ clients, answering general enquiries and providing relevant information, ensuring an appropriate image is given to existing and potential customers at all times.
- Undertake general administrative duties as required to assist with various Learning & Development procedures. This work may include:-
- Working with databases and spreadsheets
- Co-ordinating schedules
- Liaising with internal staff
- Liaising with external providers
- Invigilating at development activities
What we will need from you
Qualification and experience
What you can expect in return
- 25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service
-
Local Government Pension
– Defined Benefit Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Welfare and Wellbeing services
- Staff Engagement Groups
- Access to Medical Intervention Scheme
- Access to
Blue Light card
with offers online and high street discounts