Description:
Capita, in partnership with Transport for London (TfL), is looking to recruit a Customer Service Representative for a fixed-term contract of six months, starting March 31, 2025. The role is office-based during the training period (first six weeks) and can transition to hybrid (home-based) work afterward. The primary responsibility is the back-office processing of customer inquiries, complaints, applications, and other correspondence related to TfL’s Scheme. The role requires learning multiple processes and providing specialized advice while adhering to set processes and quality criteria.
Capita partners with Transport for London to make journeys easier and safer for the people of London. Managing a variety of transport services, including buses, Tube networks, and cycle routes, TfL uses technology and data to improve mobility across the capital.
Organization | Capita |
Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
Occupational Category | Customer Service Representative |
Job Location | Coventry,UK |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2025-01-22 5:15 pm |
Expires on | 2025-04-15 |