Customer Service Representative

Description:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalogue information, always maintaining and exhibiting Mouser values to each and every customer.

Generates new and repeat business through customer service initiatives.

Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.

Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.

Provides information regarding availability of in-stock and out-of-stock items.

Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.

Researches and expedites customer orders.

Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.

Confirms special handling orders are expedited.

Supports local Customer Service teams, and provides support for other teams when needed.

Other duties as assigned.

What We Are Looking For

About two years’ experience in a customer service role, or equivalent combination of education and experience.

Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.

Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.

Professional verbal and written communication skills in English; additional languages are a plus.

Strong communication skills and the ability to communicate efficiently with customers via both email and phone.

Proficient in MS Office; experience with other systems are a plus.

Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.

Exhibits strong analytical skills, problem solving and negotiation skills, and analyses the impact of decisions before execution.

Demonstrates profound planning and organization skills and works very structured.

Accountable and integer, energetic personality.

Self-motivated and result-oriented and a good team worker (cross-cultural).

Takes initiative to expand knowledge for position utilizing all available sources.