Customer Service Officer

Description:

The Customer Service team is seeking a dedicated and enthusiastic person to join our expanding department. Collaboration is key to our success. This is a varied role and will involve handling a wide range of issues being reported through to the Campus Services helpdesk. The successful candidate will work closely with various Campus Services departments, actively monitoring, streamlining, prioritising requests, and proactively updating customers on progress, ensuring efficient and effective service delivery.

The successful candidate will also be involved with working on the Main Reception desk, handling general enquiries, providing support for Campus Services, managing maintenance requests, processing access card request, processing parking applications and overseeing the University switchboard.

Prior knowledge of the Campus, although not essential would be an advantage.

You should have a high sense of self-motivation, capable of driving excellent customer service with a proactive, can-do attitude. Given the client-facing nature of this role, maintaining a consistently professional demeanour is imperative. The successful candidate must demonstrate the ability to efficiently manage and adhere to Service Level Agreements, while also operating within the framework of the department's policies and procedures.

We offer a generous Annual Leave package plus discretionary University closure days, excellent training, and development opportunities, as well as a great occupational Pension Scheme and a range of health-related support. The University is committed to a hybrid working approach.