Customer Service Officer

Description:

This is a role that requires someone with excellent communication and interpersonal skills as well as prioritising between competing demands and remaining calm when dealing with customers’ complex needs and emotions.

Under the Customer Service Centre Team Manager, you will provide a transactional front-line service to direct customers. These range from answering customers enquires through phone, email, letter, social media and making outbound calls.

You will endeavour to deliver a truly customer-focused service which delivers and aligns to our customer promise consistently and supports the residents of West Sussex, Officers of the Council, and professionals.

You will use your initiative and judgement to decide how best to respond to a query, including asking colleagues to draft responses, referring customers to other organisations and/or colleagues, sending interim correspondence.