Customer Service Manager

Description:

Due to the reach of this business and potential for growth you can take pride in the help you will be providing to uphold the badge of honour this business brings. Performing well in this role will be highly visible to the wider senior leadership team, so career progression, growth and investment in your training is key. If you have a passion for the automotive industry your work here can truly help to shape the future of how businesses operate and look after their customers.

You will be doing this:

• Day-to-day management and operation of the department to ensure complaints raised are investigated in an efficient and effective manner.
• Investigate and track complaints on the CRM database to ensure the department investigates complaints in accordance with the agreed service level targets.
• Resolve disputes based on the evidence obtained from the parties and provide a written explanation on the decision reached in an accurate and clear manner.
• Undertake the recruitment process for all new staff members including providing job descriptions, interviews, and tests.
• Oversee the daily work allocation and output; ensuring staff meet the quality standards and service levels agreed.

And you’ll need this:

• Experience in the management of internal teams
• Comfortable working in a smaller tight knit environment
• If you are knowledgeable in the field of IT this would be a plus in driving the business forward and integrating change using the latest technology.