Customer Service Coordinator

Description:

The successful candidate will be responsible for the delivery of high-quality customer services co-ordination, the postholder will have expertise in managing and co-ordinating day to day activities with customers.

The role will provide the opportunity to further develop within NHS delivery.

The scope of the work is predominantly procurement related for Devon ICB: market engagement, competitive procurement and contract formation with an equal focus on clinical and non-clinical related services for the local area. Projects could include complex health services or supporting arrangements such as legal advice, software procurement, consultancy and training services.
 

• Provide outstanding service to customers, dealing with both inbound/outbound calls/MS Teams calls and emails you will have excellent communications skills with the ability to stay calm under pressure.
• Provide administrative support and guidance to the team and functions.
• Respond to enquiries for information, provide policy information and assist customers in a proactive manner in a fast-paced environment.
• Co-ordinate as an administrative support function and ensure communications with customers are accurately logged on our records.
• To collaborate effectively, organise and manage multiple requests whilst adhering to internal procedures and working within deadlines.
• Support the development and delivery of continuous improvement of processes in support of customer services co-ordination.

Maintain effective, collaborative, and productive relationships with team members, suppliers, and other stakeholders as required.
 

• Take responsibility for personal and professional development.

This role is suitable for a motivated individual who would like to work within a proactive and professional team. This post is an excellent opportunity to form and develop your specialist skills, playing a key part in delivering high quality customer service and helping to make improvements to patient services. The post holder will be a strong team player with significant customer service and administration management experience.