Customer Service Assistant

Description:

We are looking for friendly, reliable, helpful people and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and always promotes a positive image.

As a Night Tube CSA1, you would be expected to work on Friday and Saturday nights, working 15 hours per week with a start time between 22:00-00:00. Please be aware that you cannot take up this role and work in another capacity on Friday or Saturday or hold a full-time job Monday- Friday, as this contravenes safety and Working Time Regulations. Please note we are unable to offer a fixed shift pattern.

If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters" and ensure that our customers remain at the centre of everything we do here at London Underground.

Women in TfL

We're working hard to inspire current and future generations of women at TfL who are currently underrepresented in the industry.

As part of our recruitment campaign for Customer Service Assistants, we spoke to some of our current and former CSAs about their careers – what they enjoy, what challenges they face, as well as their top tips for anyone wanting to become and succeed as a CSA.