Customer Service Agent

Description:

WHAT WILL YOU BRING?

· Compassion - Customers must be able to sense that you really care about them

· Positive energy - Willing to learn every day and also go the extra mile for each customer

· Exceptional telephone manner - Customers must feel like you can relate to them through effective communication

· Cool head under pressure - You must be able to handle the easy and hard times

· Inspiring ‘can do’ attitude - You must be willing to do and best your best every day

· Team spirit - good customer service takes teamwork and working well with others is essential to your success

· Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others

· Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing

OUR RECRUITMENT PROCESS:

· Application

· Initial phone call with a Recruiter

· A short online assessment

· Interview & roleplay via MS Teams

· Job offer & pre-employment checks

WHAT WE VALUE

Based on input from all colleagues across our business, our 4 cornerstone values are:

‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.

‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

‘_Work Together’_- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

AND JUST SOME OF WHAT WE CAN OFFER YOU

· 25 days annual leave plus statutory/bank holidays

· Private healthcare, life assurance, annual personal health “MOT” & a company pension plan

· Shared parental leave, paternity leave and enhanced maternity leave

· Monthly commission scheme & career path opportunities

· Paid support for the loss of a child

· Support for colleagues going through the menopause

· Complimentary access to LinkedIn Learning

· Free financial advice and support through Kith and Kin

· Flexible working including hybrid working

· Industry leading work events and colleague days