Description:
We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston in September 2024!
What You'll Be Doing
- Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
- Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
- Embracing learning, coaching and development to continuously improve your skills and capability
- Sharing ideas to improve the customer service experience
- Making a real difference to people’s lives
- Dealing with some of our more vulnerable customers and their complex needs
What We're Looking For
- Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
- Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
- Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
- Navigating around our systems and ensuring all details entered are accurate – previous experience of using multiple CPU systems is essential
- Ensuring all regulatory requirements are adhered to through training and compliance
- This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential – detailed below.
- Do you tick any of the boxes of the below? If so, we want to hear from you!