Description:
We are looking for customer-focused individuals to join our new and existing Connections application teams within our business.
Key responsibilities will include:
- Providing customers with advice on application registrations and next best steps.
- Managing customer accounts by providing project updates.
- Attempting to resolve complaints at the first point of contact.
- Managing issues that arise for the customer and liaising with the wider business to resolve these.
What do I need?
To be considered for this role, we're looking for someone with a passion for customer service.
- You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem-solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
- Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.