Customer Service Advisor

 

Description:

We are looking for customer-focused individuals to join our new and existing Connections application teams within our business.

Key responsibilities will include:

  • Providing customers with advice on application registrations and next best steps.
  • Managing customer accounts by providing project updates.
  • Attempting to resolve complaints at the first point of contact.
  • Managing issues that arise for the customer and liaising with the wider business to resolve these.

What do I need?

To be considered for this role, we're looking for someone with a passion for customer service.

  • You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
  • You should enjoy problem-solving and be able to absorb a lot of information.
  • There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
  • Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.

Organization SSE
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Advisor
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-08-07 6:25 am
Expires on 2024-12-22