Customer Service Advisor

Description:

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. We recognise and celebrate our differences and embrace diversity at all levels. With the training and support we give you, you’re the expert that our customers love talking to.

How will you contribute to our team?

• Promoting and supporting our customers to use Eastlight online services.
• Manage queries efficiently keeping our customers informed of timescales, requesting feedback upon resolution.
• Good understanding of Orchard and other Eastlight internal systems.
• Develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
• Recognise and report failures in system and adhering to Eastlight’s processes, policies, and procedures.
• Undertake administrative tasks relating to the queries.
• Maintain appropriate records in accordance with relevant policies and legislation.

What will you bring to the team?

• Excellent attention to detail and ability to problem solve effectively.
• High standard of verbal and written communication skills ensuring all communications is clear and concise.
• Excellent IT skills including use of MS Office Suite
• Excellent organisation, time management and multi-tasking skills
• Excellent interpersonal skills and a proven ability of building and maintaining positive professional relationships.