Description:
You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build effective customer relationships, take ownership, and deliver that great customer experience.
The difference you’ll make:
Helping customers each day by answering queries from customers, brokers, solicitors, and 3rd parties, via telephone calls
On completion of your training / probation you may have the opportunity to progress to Live Chat where you would then deal with both telephone and chat queries
Assisting customers with day-to-day transactions and enquiries
Helping to keep our customers and the bank safe
Solving problems and escalating issues when necessary
Updating customer records
What you’ll bring:
Excellent verbal and written communication and customer service skills
Extensive computer and numeracy skills
You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
Resilience and problem-solving skills
A structured approach to work and well organised
Excellent attention to detail to ensure quality standards are maintained
Flexible, approachable and works well under pressure
Organization | Santander |
Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
Occupational Category | Customer Service Advisor |
Job Location | London,UK |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2024-07-16 10:16 am |
Expires on | 2024-10-08 |