Customer Service Advisor

Description:

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build effective customer relationships, take ownership, and deliver that great customer experience.

The difference you’ll make:

• Helping customers each day by answering queries from customers, brokers, solicitors, and 3rd parties, via telephone calls

• On completion of your training / probation you may have the opportunity to progress to Live Chat where you would then deal with both telephone and chat queries

• Assisting customers with day-to-day transactions and enquiries

• Helping to keep our customers and the bank safe

• Solving problems and escalating issues when necessary

• Updating customer records

What you’ll bring:

• Excellent verbal and written communication and customer service skills

• Extensive computer and numeracy skills

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• Resilience and problem-solving skills

• A structured approach to work and well organised

• Excellent attention to detail to ensure quality standards are maintained

• Flexible, approachable and works well under pressure