Customer Service Advisor

Description:

This role is based within the Contact Centre in the Customer Service Team. The team answers telephone calls, emails and webchats for a wide range of Council Services including Environmental Services, Waste Operations, Housing Advice, Homeless, Transportation, Registration, and Passes & Concessions. This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.

The Person

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.

You should be able to use your own initiative, work independently and as part of a team, and have experience in prioritising your own workload and managing your time whilst having the ability to work under pressure in a fast-paced environment.

You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work, and change, with a positive, pro-active approach.

You must have the ability to use multiple IT systems and have excellent administrative skills, and have experience of responding quickly to changing demands and problem-solving skills.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services