Description:
In this role you will be the first point of face-to face contact for our cadet training programme locally, but you will also collaborate globally with Airline customers, students, Flight Instructors and internal colleagues.
Key Job Responsibilities
- Co-ordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals, tracking expiration dates throughout training to ensure validity, as required.
- Act as the primary point of contact to the program’s customer, responding to requests and delivering excellent customer service.
- Support cadets in gaining any required Visas (M1 US Visa, UK Student Visa, European Study Visa, etc.) to ensure they can complete their whole training journey.
- Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students. Ensure all required documentation, such as CAS letters, IELTS, passport scans, I20s, SEVIS, etc. are all in check, processed and stored accordingly.
- Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training.
- Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches.
- Maintain a professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.
- Administrative tasks, as required, for the smooth-running of the FTO (including, but not limited to, cadet expense claims, processing PO’s, fingerprint on return from PHX, flight bookings for training in the USA, etc).
- Administrative support to the Flight Crew Licensing Specialist.
Our ideal candidate
- Brings experience from a customer facing role or has customer support experience.
- Brings experience from the aviation or aviation training industry. (desirable)
- Has good analytical skills and a very customer- and solution driven mindset.
- Is fluent in English language (any other languages is beneficial)
- Is a confident MS Excel and MS Word user.